Last modified: July 7th, 2024
This Privacy Policy describes how your information is collected, used, and disclosed by US Travel Pros by Entry LLC (“US Travel Pros”, “we,” “us,” or “our”) in connection with your use of our websites, indicated under the heading [Websites – (Covered Entities)] (“Websites”) and our services. The scope of this Privacy Policy covers both your use of the US Travel Pros by Entry LLC website(s) and any other ways in which you may interact with US Travel Pros by Entry LLC, such as when you speak to us on the phone or through a remote video call. It also describes the choices available to you regarding our use of your personal information. Information for California residents and individuals located in the European Union are also included within this policy.
DEFINITIONS
Personal Data
Any information relating to an identified or identifiable natural person (“data subject” or “user”). An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. As used in this Privacy Policy, Personal Data or Personal Information means information that relates, and is capable of being linked, to a particular person. It does not include de‑identified or aggregate information.
Data Subject / User
Any identified or identifiable natural person whose personal data is processed by US Travel Pros by Entry LLC (the controller responsible for the processing).
Processing
Any operation or set of operations performed on personal data, whether by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Consent of the Data Subject / User
Any freely‑given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
INFORMATION WE COLLECT
We or our service providers may collect Personal Data and data that does not specifically identify you when you use our Websites or services. The Personal Information collected depends on the type of interaction we have with you (for example, calling us or visiting our Websites), the services or products you consider or purchase, and what information you choose to share with us. Below are the categories of information we may collect; we rarely collect every category about any single individual.
| Category | Examples |
|---|---|
| Identifiers | Real names, nicknames, postal addresses, online identifiers, IP addresses, email addresses, account numbers, Social Security numbers, driver’s license numbers, passport numbers and other government‑issued identifiers. |
| Additional Personal Information | Physical characteristics or descriptions, telephone number, education, employment, financial information (bank account, credit/debit‑card numbers), and other information you provide in questionnaires, surveys or consultations (includes Cal. Civ. Code § 1798.80(e) data not otherwise listed). |
| Protected‑class Characteristics | Age, national origin, citizenship, marital status, medical information, sex, sexual orientation, veteran or military status. |
| Internet / Network Activity | Browsing history, search history, device information, interactions with our Websites, apps, or ads (including referring/exit pages, browser settings, operating systems, clickstream data), and interactions with emails we send you. |
| Geolocation Data | General location or place of residence. |
| Audio & Visual Data | Call recordings, CCTV footage of office visitors, photographs or video you consent to provide. |
| Professional & Employment Data | Professional status and affiliations, employment history and status requested in connection with visa or travel applications. |
Personal Data You Provide Directly
You may provide Personal Data when you purchase our products or services, register to use our services, become an affiliate, or otherwise communicate with us. Examples include your name, mailing address, email address, phone number, payment‑card details, and the content of your communications with us.
Information Collected via Technology
We automatically collect certain information about your device and how you interact with our Websites and services, such as the referring URL, browser type, device identifiers, access times and dates, and cookie data. We use cookies and similar technologies to remember preferences, understand usage and improve performance. You can refuse or delete cookies in your browser settings, but some features of the Websites or services may not work properly. For details on managing cookies, click Disable Cookies on our site.
We also work with third‑party analytics providers (e.g., Google Analytics) who set their own cookies to help us analyze site traffic and usage. Learn more at google.com/policies/privacy/partners.
GDPR NOTICE ON EMAIL STATUS TRACKING
Because of the sensitive nature of our services, we track email status to ensure secure, reliable communication.
- Support Emails – We track “Seen” status after a customer begins an application. Data is not shared with third parties.
- Billing Emails – We track “Processing”, “Delivered” and “Not Delivered” statuses after a confirmed sale.
- Data may be shared with third parties only to resolve charge disputes.
Tracking helps prevent fraud and verify legitimate communications. By using our services, you consent to this tracking.
HOW WE USE AND SHARE YOUR INFORMATION
We do not sell, trade, rent, or share your Personal Data with third‑party marketers without your consent. We may share Personal Data:
- With vendors performing services for us under contract and consistent with this Policy;
- With our affiliates when necessary to deliver the service you purchased;
- To comply with legal process or enforceable government requests;
- To enforce our Terms of Use or investigate potential violations;
- To detect, prevent or otherwise address fraud, security or technical issues;
- To protect the rights, property or safety of users or the public;
- As part of a merger, acquisition, bankruptcy or other corporate transaction;
- Pursuant to subpoenas, court orders or similar legal requirements;
- With independent professionals (e.g., lawyers) you engage through our products;
- With government agencies when required to submit your application or as otherwise mandated by law.
US Travel Pros by Entry LLC remains liable under the Data Privacy Framework (DPF) Principles if a third‑party agent processes EU/UK/Swiss personal data in a manner inconsistent with the Principles, unless we prove we are not responsible for the event giving rise to the damage.
We use Personal Data to:
- Communicate with you (support, feedback, offers);
- Provide, maintain and improve our Websites and services;
- Comply with legal obligations;
- Enforce our Terms of Use and protect our interests;
- Market other products or services that may interest you (you may opt‑out at any time).
Automatically Collected Information
We use automatically collected data to understand usage patterns, improve services, personalize content, and for statistical analysis. We may share aggregated or de‑identified data with partners and advertisers.
SECURITY
We use reasonable administrative, technical and physical safeguards—such as encryption, firewalls and SSL—to protect Personal Data. No security measures are perfect, and we cannot guarantee absolute security. You are responsible for keeping your password confidential.
YOUR RIGHTS
You may opt out of marketing emails at any time by following the unsubscribe link or visiting https://optout.ustravelpros.com. Administrative emails (e.g., policy updates) will continue.
LINKS TO OTHER SITES
Our Websites may link to third‑party sites we do not control. Their privacy practices govern those sites; we encourage you to review their policies.
INFORMATION FOR EU USERS
US Travel Pros by Entry LLC complies with the EU‑U.S. Data Privacy Framework (DPF). We are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
Lawful Bases of Processing
| Purpose | Legal Basis |
| Providing products & services | Contract, Consent, Legitimate Interest |
| Security | Legitimate Interest |
| Meeting legal requirements | Legal Obligation |
| Marketing | Consent, Legitimate Interest |
| Product development & analytics | Legitimate Interest |
| Operational purposes | Consent, Legitimate Interest, Legal Obligation |
| Sharing with business partners | Contract, Consent |
| Financial reporting & internal uses | Legitimate Interest |
| Business transfers | Legitimate Interest, Legal Obligation |
EU Data Subject Rights
You have the right to:
- Obtain a copy of your Personal Data we hold;
- Correct inaccurate or incomplete data;
- Request deletion or restriction of your data (subject to certain exceptions);
- Object to processing based on legitimate interests;
- Data portability.
To exercise your rights, submit a request via our Privacy Request Form or contact support@ustravelpros.com or +1 (856) 556‑3505.
Complaints & Dispute Resolution
If you have concerns, email compliance@ustravelpros.com. Unresolved DPF complaints will be referred to JAMS (no cost to you) – see https://www.jamsadr.com/DPF-Dispute-Resolution. Under certain conditions, you may invoke binding arbitration per Annex I of the DPF Principles by emailing “Binding Arbitration Request” to compliance@ustravelpros.com.
You may also complain to your local EU supervisory authority. In the UK, contact the Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, +44 1625 545 700, https://ico.org.uk.
US Travel Pros by Entry LLC cooperates with EU data‑protection authorities regarding human‑resources data transferred from the EU in the employment context.
WEBSITES – (COVERED ENTITIES)
This Website and the sites listed here are covered by this Privacy Policy.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy. We will post the revised version with a new “Last modified” date. Please review periodically.
CHILDREN’S PRIVACY
Our services are not directed to children under 18, and we do not knowingly collect data from them. Parents/guardians may submit applications on behalf of minors; data comes from the parent, not the child. If we learn we collected Personal Data from a child under 13, we will delete it. Parents may request deletion via support@ustravelpros.com.
DATA RETENTION
We retain Personal Data for the duration of our relationship and for 6 months after our last interaction, unless a longer period is required by law.
ONLINE BEHAVIORAL ADVERTISING
We partner with ad networks that use cookies, pixels and similar tech to show interest‑based ads. Visit http://optout.aboutads.info to opt out. Opt‑out choices are browser‑specific.
CALIFORNIA PRIVACY NOTICE
California residents may request deletion of Personal Data and / or opt out of its sale (we do not sell Personal Data). Exercise rights at https://contact.ustravelpros.com (choose “Do Not Sell My Personal Information”). We disclose, upon request, the categories and specific pieces of Personal Data collected, business/commercial purposes, sources, and categories of third‑party disclosures.
INTERNATIONAL USERS
If you access our services from outside the U.S., your data will be transferred to and processed in the U.S., which may have different data‑protection laws. For EEA transfers, we rely on your consent and the DPF.
We do not use automated decision‑making or profiling that produces legal effects about you.
If a data breach occurs, we will notify affected individuals and authorities as required by law.
CONTACT US
This Privacy Policy is part of our Terms of Service. Questions? Email support@ustravelpros.com, visit https://www.ustravelpros.com, or call +1 (856) 556‑3505.