Last modified: July 7, 2025

Please take your time and read this policy carefully. This is the Refund Policy of ustravelpros.com. At US Travel Pros by Entry LLC’s website, located at https://ustravelpros.com (“we”/”our”/”us”), we aim to provide the best customer support possible. ustravelpros.com is dedicated to helping you navigate through your immigration and/or non-immigration process with confidence, and guarantee your satisfaction. However, in the event you are not satisfied with the service provided—regardless of the reason—please contact us at once by sending an email to support@ustravelpros.com so we can address your inquiry, issue a refund (if applicable), or provide you with a discount/credit that can be used for ustravelpros.com services.

POLICY TERMS

We provide a refund policy which is effective PRIOR to the submission of your travel document application. By making a purchase of services on this website, you agree and accept to be bound by the terms of this policy, as well as the Terms of Use, Privacy Policy, Terms of Service, and any other applicable policy or term posted on the website. Upon your review of the government forms for submission after your purchase, your approval of these documents will constitute a waiver of your right to a refund from that point onwards. Should a material error be made on your application, we will re-submit the application on your behalf at no additional cost to you, but a refund will NOT be issued.

Refunds PRIOR to the submission of your travel document application must be requested by emailing support@ustravelpros.com. The subject line must read: “Travel Visa Refund Request”. Your refund request email MUST include the following information:

  • Full Name of Applicant
  • Invoice # or Order ID
  • The last four digits of the credit card used to purchase our services
  • The date the services were purchased
  • The reason for requesting a refund

We will process your request within 24–48 hours after we have received all the requested information from you. Approved refunds will be credited to the same payment method used at the time of purchase and should appear in your account within 1–7 business days, based on your financial institution’s policies and your statement’s billing cycle. If 10 days have passed and your refund is not reflected in your account, please contact our Billing Department for further assistance.

NON-REFUNDABLE FEES

Please note that this policy does not and will not apply to government fees remitted to the issuing authority or other pertinent governmental agencies. When you send a payment to a government agency, you agree to pay for a government service. Filing and biometric service fees paid to them are final and non-refundable, regardless of any action the government office takes on your application, petition, or request, or if you withdraw your request/application. We cannot refund or credit any money paid to third parties involved in processing your order (such as medical examiners, translators, etc.). Please refer to the FEE DETAILS section below for more information.

CREDIT CARD CHARGEBACKS NOTICE

By obtaining our services, you agreed to be bound by the service terms and this refund policy. Utilizing a chargeback to obtain a refund outside of these conditions is a violation of these terms.

If you as a paid client become unresponsive to our support staff’s requests for additional information for 90 days or more from the date of purchase, and your application is unsuccessful as a result, you are not entitled to a refund and agree not to initiate a credit card chargeback.

We take this issue seriously and may report suspicious payment disputes to both payment processors and the U.S. Government’s issuing body or other relevant agencies, along with supporting documentation. Chargeback fraud is a crime, and such behavior may result in being temporarily or permanently barred from entry to the destination country, as well as potential criminal or civil penalties.

We encourage all clients to contact us directly with any issues so we can resolve them quickly and effectively.

ASSURANCE

If you’re unsure whether your application has been submitted properly, please contact us immediately at support@ustravelpros.com. If you properly submit a refund request following the stipulations of this policy, rest assured: YOU WILL RECEIVE YOUR REFUND. Please allow 1–7 business days for the refund to appear in your account.

SATISFACTION GUARANTEE

Our satisfaction guarantee covers issues directly caused by ustravelpros.com prior to your arrival in the USA. This is in addition to any legal guarantees already provided by law. Refer to our Terms of Service and Privacy Policy for more details. Refund or credit requests made under this guarantee must be submitted within 14 days of purchase.

We will make every effort to secure the earliest available appointment, but cannot guarantee any outcome. Note that U.S. Embassy or Consular appointments are fully controlled by those agencies. US Travel Pros has no control over appointment availability.

NOT COVERED UNDER THE SATISFACTION GUARANTEE

We cannot guarantee the outcome of any government filing. For example, a government agency may reject an application or petition for reasons outside our control. Government delays may also affect timelines.

This guarantee does not cover:

  • Changes in your personal situation or mindset
  • Denial of entry by a Border Officer
  • Entry denial due to epidemic/pandemic-related reasons
  • Misrepresentation or misleading information in your application
  • Previous refund or chargeback requests

DISCLAIMER

By using our services, you acknowledge and agree that we are a private, internet-based travel assistance provider. We assist individuals with international travel needs. This website is not a law firm, nor a substitute for legal advice. It is also not affiliated with or endorsed by any U.S. government agency.

NOTE: Blank immigration/non-immigration forms, with instructions, are available for free at the USCIS website. Use of ustravelpros.com and its services is subject to our Privacy Policy and Terms of Service.

FEE DETAILS – FOR INFORMATIONAL PURPOSES ONLY

Costs for Travel Documents

All applicants are required to pay a visa fee to the appropriate U.S. Government agency. The cost and timing of this fee depend on the type of document being requested. You should determine which travel document suits your needs and understand the processing fees charged by the issuing authority.

Payment Methods

Visa fees can be paid at U.S. embassies and consulates worldwide via:

  • Online bank transfer
  • Debit card
  • Credit card (if allowed in your country)
  • Immediate bank transfer
  • Cash deposit at a bank

Important: Always include the reference number in the payment subject line to avoid delays or duplicate payments.

Pro tip: Credit card payments are highly recommended.

Handling Fees – Our Travel Document Service

In addition to government and translation fees, we charge a consulting and handling fee for our services. This is a fixed fee, determined by the travel document category and processing needs.

Credit Card Fee

This is a fee imposed by third-party platforms to process your transaction securely. It helps maintain system integrity, customer support, and fraud protection.

Need help or have questions?
Contact us anytime at support@ustravelpros.com